Privacy Policy

FlareSens Technologies (“FlareSens,” “we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website flaresens.com, use our IoT fire safety monitoring platform, or engage with our services.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

1. Data Controller

The data controller responsible for your personal data is:

2. Information We Collect

2.1 Information You Provide Directly

• Account information: Name, email address, phone number, company name, job title, and billing address when you register for an account or request a demo.
• Communication data: Any information you provide when contacting our support team, submitting enquiries, or participating in surveys.
• Payment information: Billing details and transaction records processed through our third-party payment providers. We do not store complete credit card or bank account numbers on our servers.

2.2 Information Collected Automatically

• Device and sensor data: Telemetry from FlareSens Edge devices and connected fire safety equipment, including sensor readings, alarm statuses, device health metrics, and environmental measurements (temperature, smoke levels, humidity).
• Usage data: Log files, IP addresses, browser type, operating system, referring URLs, pages visited, click patterns, and session duration on our website and dashboard.
• Location data: Approximate geographic location derived from IP addresses and precise location of installed IoT devices as configured during deployment.

2.3 Information from Third Parties

We may receive information from business partners, resellers, and channel partners who refer you to our services, as well as publicly available data from business directories.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To operate, maintain, and improve the FlareSens platform, including real-time fire safety monitoring, alerting, and compliance reporting.
• Account management: To create and manage your account, process transactions, and provide customer support.
• Safety and compliance: To generate automated compliance reports, fire safety audit trails, and incident documentation as required under applicable Indian fire safety regulations (NBC 2016, IS 2189, local fire NOC requirements).
• Analytics and improvement: To analyse usage patterns, diagnose technical issues, and improve platform performance and reliability.
• Communication: To send service-related notifications, security alerts, critical fire safety warnings, and (with your consent) marketing communications.
• Legal obligations: To comply with applicable laws, regulations, and legal processes, including the Information Technology Act, 2000 and its associated rules.

4. Legal Basis for Processing

We process your personal data under the following legal bases as applicable under the Digital Personal Data Protection Act, 2023 (DPDPA) and other relevant Indian laws:

• Consent: Where you have given explicit consent for specific processing activities.
• Contractual necessity: Where processing is necessary to fulfil our contractual obligations to you.
• Legitimate interest: Where processing is necessary for our legitimate business interests, such as improving our services and preventing fraud.
• Legal obligation: Where processing is required to comply with applicable laws and regulatory requirements.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website and platform. These include:

• Essential cookies: Required for the platform to function correctly, including authentication and session management.
• Analytics cookies: Help us understand how visitors interact with our website (e.g., Google Analytics). These collect anonymised data about page views, session duration, and navigation paths.
• Functional cookies: Remember your preferences, such as language settings and dashboard configurations.

You can manage your cookie preferences through your browser settings. Disabling certain cookies may limit platform functionality.

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with the following categories of recipients:

• Service providers: Cloud hosting providers, payment processors, email delivery services, and analytics platforms that assist in operating our services, bound by contractual data protection obligations.
• Channel partners and resellers: Authorised partners involved in delivering, installing, or supporting FlareSens solutions at your premises.
• Regulatory authorities: Fire departments, municipal authorities, and other government bodies when required by law or for fire safety compliance and incident reporting.
• Business transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred to the successor entity.
• Legal requirements: When disclosure is necessary to comply with legal obligations, enforce our terms, or protect the rights, safety, or property of FlareSens, our users, or the public.

7. Data Storage and Security

Your data is stored on secure servers located in India, hosted through reputable cloud infrastructure providers. We implement industry-standard security measures including:

• Encryption of data in transit (TLS 1.2+) and at rest (AES-256)
• Role-based access controls and multi-factor authentication
• Regular security audits and vulnerability assessments
• Automated backups and disaster recovery procedures
• Compliance with reasonable security practices as prescribed under the Information Technology (Reasonable Security Practices and Procedures) Rules, 2011

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

• Account data is retained for the duration of your active subscription and for up to 12 months after account closure.
• Sensor and telemetry data is retained in accordance with your subscription plan and applicable fire safety record retention requirements.
• Compliance and audit logs are retained for a minimum of 5 years as required by fire safety regulations.
• Marketing preferences are retained until you withdraw your consent.

9. Your Rights

Under the Digital Personal Data Protection Act, 2023, and applicable Indian laws, you have the following rights:

• Right to access: Request a summary of the personal data we hold about you.
• Right to correction: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to withdraw consent: Withdraw consent for processing where consent was the legal basis.
• Right to grievance redressal: Lodge a complaint with the Data Protection Board of India if you believe your rights have been violated.

To exercise any of these rights, please contact us at mail@flaresens.com. We will respond to your request within 30 days.

10. Cross-Border Data Transfers

Your data is primarily stored and processed within India. In cases where data may be transferred to servers outside India (for example, for cloud processing or analytics), we ensure that such transfers comply with applicable provisions of the DPDPA and that adequate safeguards are in place to protect your data.

11. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete such information promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by posting the updated policy on our website and, where appropriate, via email or in-platform notification. Your continued use of our services after such changes constitutes acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: