At FlareSens (“we,” “our,” “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, share, and safeguard your information across our services—including FlareSens Accounts, IoT-enabled fire safety devices, mobile and web applications, and centralized control systems.

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1. Information We Collect

To enable rapid fire emergency response and optimize your experience, we collect the following types of information:

A. Personal and Property Data

• Unique Property ID and geographic location

• Structural and floor plans

• Building classification and occupancy details

• Contact details of property owners and residents

• Historical fire or safety incident records

B. Device and Sensor Data

• IoT device IDs and configuration metadata

• Fire detection alerts and manual activation logs

• Data from fire panel systems (addressable and non-addressable)

• Health checks, fault records, and maintenance logs

C. User Activity Logs

• User interactions within the FlareSens platform

• Response actions with timestamps (e.g., who responded, when)

• Access logs for administrators and operators

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2. How We Use Your Information

We use the collected data to:

• Enable immediate and accurate emergency service dispatch

• Provide structured, real-time data to first responders

• Improve system performance and reduce false alarms

• Conduct automated device health diagnostics and issue alerts

• Generate compliance-ready reports for stakeholders

• Assist in audit, regulation, and safety policy enforcement

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3. Information Sharing

We do not sell or rent your data. We may share information only under the following circumstances:

• Firefighting Authorities: During emergencies, to provide verified property and event data

• Authorized Technicians: For system audits, diagnostics, and maintenance

• Third-Party IoT Services: When integration is required for data transmission or system functionality

• Law Enforcement / Government Bodies: When required by applicable laws or during critical safety interventions

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4. Data Security

We maintain strict security protocols to protect your data:

• End-to-end encryption for all device communications

• Role-based access to sensitive information

• Tamper-proof event and activity logs

• Secure cloud hosting with localized backups

• Routine vulnerability testing and 24/7 system monitoring

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5. Data Retention

Your data is retained only as long as necessary:

• Account & Property Data: Retained while your FlareSens account remains active

• Event Logs & Audit Trails: Stored for up to 5 years, or as legally required

• Data Deletion Requests: You may request data deletion or anonymization after account closure, subject to safety compliance requirements

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6. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data

• Object to or restrict data processing

• Request data portability

• Withdraw consent for non-essential processing

To exercise these rights, contact us at: mail@flaresens.com

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7. Children’s Privacy

FlareSens services are not intended for users under the age of 13. We do not knowingly collect information from minors without verifiable parental or guardian consent.

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8. Updates to This Privacy Policy

We may revise this policy periodically. Updates will be published on our website with a new effective date. We encourage you to review this page regularly for any changes.

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9. Contact Us

For privacy-related questions, feedback, or data requests, reach out to:

FlareSens Privacy Office

Your safety is our priority. Your privacy is our responsibility.