Last Updated: 9 April 2024
Effective Date: 9 April 2025
At FlareSens (“we,” “our,” “us”), your privacy is of utmost importance. This Privacy Policy explains how we collect, use, share, and safeguard your information across our services—including FlareSens Accounts, IoT-enabled fire safety devices, mobile and web applications, and centralized control systems.
To enable rapid fire emergency response and optimize your experience, we collect the following types of information:
Unique Property ID and geographic location
Structural and floor plans
Building classification and occupancy details
Contact details of property owners and residents
Historical fire or safety incident records
IoT device IDs and configuration metadata
Fire detection alerts and manual activation logs
Data from fire panel systems (addressable and non-addressable)
Health checks, fault records, and maintenance logs
User interactions within the FlareSens platform
Response actions with timestamps (e.g., who responded, when)
Access logs for administrators and operators
We use the collected data to:
Enable immediate and accurate emergency service dispatch
Provide structured, real-time data to first responders
Improve system performance and reduce false alarms
Conduct automated device health diagnostics and issue alerts
Generate compliance-ready reports for stakeholders
Assist in audit, regulation, and safety policy enforcement
We do not sell or rent your data. We may share information only under the following circumstances:
Firefighting Authorities: During emergencies, to provide verified property and event data
Authorized Technicians: For system audits, diagnostics, and maintenance
Third-Party IoT Services: When integration is required for data transmission or system functionality
Law Enforcement / Government Bodies: When required by applicable laws or during critical safety interventions
We maintain strict security protocols to protect your data:
End-to-end encryption for all device communications
Role-based access to sensitive information
Tamper-proof event and activity logs
Secure cloud hosting with localized backups
Routine vulnerability testing and 24/7 system monitoring
Your data is retained only as long as necessary:
Account & Property Data: Retained while your FlareSens account remains active
Event Logs & Audit Trails: Stored for up to 5 years, or as legally required
Data Deletion Requests: You may request data deletion or anonymization after account closure, subject to safety compliance requirements
Depending on your jurisdiction, you may have the right to:
Access, correct, or delete your personal data
Object to or restrict data processing
Request data portability
Withdraw consent for non-essential processing
To exercise these rights, contact us at: mail@flaresens.com
FlareSens services are not intended for users under the age of 13. We do not knowingly collect information from minors without verifiable parental or guardian consent.
We may revise this policy periodically. Updates will be published on our website with a new effective date. We encourage you to review this page regularly for any changes.
For privacy-related questions, feedback, or data requests, reach out to:
FlareSens Privacy Office
✉
Email: : mail@flaresens.com
Your safety is our priority. Your privacy is our responsibility.